Your Privacy. Our Promise.

We Respect the Trust You Place in Savanna Quest Uganda

At Savanna Quest Uganda, your personal information is just that—personal. We believe in transparency, security, and the same care for your data that we bring to every gorilla trek, safari drive, and cultural experience we craft.

Last Updated: April 10, 2026

When you book with us, you're not just a transaction. You're a traveler embarking on a journey, and we're honored to be your guide—both in Uganda and in how we handle your information.

1. Overview

Savanna Quest Uganda operates the website savannaquestuganda.com and provides tour and travel services throughout Uganda. This Privacy Policy applies to all visitors, users, and clients who interact with our website or services.

We are committed to protecting your privacy and handling your personal information with transparency and care. By using our website or booking our services, you consent to the practices described in this policy.

Information and Data Collected

2.1 Non-Personally Identifying Information

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting this information is to better understand how visitors use our website. From time to time, we may release non-personally-identifying information in the aggregate, such as by publishing a report on website usage trends.

2.2 Personally Identifying Information

Certain visitors to our website choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information we gather depends on the nature of the interaction. For example:

Inquiries: When you contact us via email, WhatsApp, or our contact form, we collect your name, email address, phone number, and any information you choose to provide about your travel interests.
Bookings: When you book a safari, gorilla trekking permit, or other service, we collect additional information necessary to fulfill your reservation, including passport details (as required by the Uganda Wildlife Authority), nationality, date of birth, accommodation preferences, and emergency contact information.
Payments: We collect payment information to process deposits and final payments. All payment transactions are processed through secure third-party platforms. We do not store credit card details on our own servers.

2.3 Internet Protocol (IP) Addresses

We may collect Internet Protocol (IP) addresses for logged-in users and for users leaving inquiries or comments on our website. We disclose IP addresses only under the same circumstances that we use and disclose personally-identifying information as described below.

3. How We Use Your Information

We collect and use your information only as necessary or appropriate to fulfill the purpose of your interaction with us, including:

Bookings & reservations: To secure gorilla trekking permits (which require passport details), lodge accommodations, transportation, and other services you request.
Communication: To respond to inquiries, provide itineraries, share travel tips, and keep you informed before, during, and after your journey.
Personalization: To tailor experiences to your interests, dietary needs, accessibility requirements, and special requests.
Safety & compliance: To ensure your well-being during travel and to comply with legal requirements, including those of the Uganda Wildlife Authority and other regulatory bodies.
Service improvement: To understand traveler preferences and enhance the experiences we offer.
Marketing (opt-in only): To send occasional updates, special offers, or travel inspiration. You may opt out at any time.

You may always refuse to supply personally-identifying information, with the understanding that it may prevent you from engaging in certain website-related activities or booking certain services (such as gorilla trekking, which requires permit registration).

4. Sharing Your Information

We do not rent or sell your personally-identifying information to anyone. We disclose potentially personally-identifying and personally-identifying information only to:

Uganda Wildlife Authority (UWA): For gorilla trekking and chimpanzee tracking permits, which require exact passport details and names as they appear on travel documents.
Lodges & accommodations: To prepare for your arrival, including dietary preferences, room preferences, and special requests.
Transport providers: For airport transfers, vehicle rentals, and inter-park transportation arrangements.
Payment processors: Secure third-party platforms (e.g., PayPal, Stripe, or bank partners) to process deposits and final payments.
Legal authorities: In response to a subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Savannah Quest Uganda, third parties, or the public at large.

Some of these recipients may be located outside your home country. By using our services, you consent to the transfer of your information to such locations.

5. Data Security

We take all measures reasonably necessary to protect against unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

We protect your data by:

Secure storage: Personal data is stored on encrypted, password-protected systems with restricted access.
Limited access: Only authorized team members who need your information to deliver your experience have access.
Secure transactions: All online payments are processed through SSL-encrypted connections.
Regular reviews: We periodically review our security practices to help ensure your data remains protected.

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help identify and track visitors, their usage of our website, and their website access preferences.

Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the understanding that certain features may not function properly without the aid of cookies.

7. Aggregated Statistics

We may collect statistics about the behavior of visitors to our website. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information as part of these statistics.

8. Business Transfers

If Savanna Quest Uganda, or substantially all of its assets, were acquired, or in the unlikely event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Savanna Quest Uganda may continue to use your personal information as set forth in this policy.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal information (subject to legal and booking obligations).
Opt-out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us at savannahquestuganda@gmail.com or call +256 784 144 478. We will respond within a reasonable timeframe, typically 5–7 business days.

10. Children's Privacy

Our services are designed for travelers of all ages. We do not knowingly collect personal information from children under 13 without parental consent. If you are booking for a child, we will collect necessary details only with the understanding that a parent or guardian has authorized the booking.

11. Third-Party Links

Our website may contain links to external websites, such as lodges, conservation organizations, or travel resources we trust. Once you leave our site, we are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

Although most changes are likely to be minor, Savanna Quest Uganda may change its Privacy Policy from time to time, at our sole discretion. We encourage visitors to frequently check this page for any changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.